We understand the excitement of waiting for your jewellery.

Most ready-to-ship orders are processed within 1–2 business days. After dispatch, estimated delivery generally takes:

• 3–5 business days for Delhi NCR and major metro cities
• 5–7 business days for other urban locations
• 7–10 business days for remote locations

As soon as your order is shipped, you will receive a tracking link through email, SMS or WhatsApp.

Tracking updates may take up to 24–48 hours to appear after dispatch. If the expected delivery date has passed or the tracking has not moved for an unusual period, contact us with your order number at care@manvayajewels.com or WhatsApp us at +91 98765 43211.

Yes, you may request a cancellation or modification before the order is dispatched.

Please contact us as quickly as possible and share:

• Your order number
• Registered phone number
• The change or cancellation required

Once an order has been handed over to the courier, it may no longer be possible to cancel or change it.

Address, product or quantity changes are not guaranteed after order processing has started. If the order has already been dispatched, the applicable Return, Exchange & Refund Policy will apply after delivery.

Please do not worry. Contact us preferably within 48 hours of delivery, and we will help you investigate the issue.

Send us:

• Your order number
• Clear photographs of the product
• A photograph of the outer package and shipping label
• A short explanation of the issue
• An unboxing video, if available

An unboxing video is recommended because it helps us verify missing-item and transit-damage claims, but its absence will not automatically reject a genuine complaint.

After verification, an eligible case may be resolved through a replacement, exchange or refund.

Eligible products may be returned or exchanged within 7 calendar days of delivery, provided they are:

• Unused and unworn
• Returned with their original tags and packaging
• Free from perfume, cosmetics, moisture or signs of use
• Returned with every part of the original set

For hygiene reasons, earrings, ear cuffs, nose pins and similar pierced jewellery cannot be returned only because of a change of mind. However, they may still qualify for a remedy if they arrive damaged, defective, incorrect or materially different from their description.

A reverse-pickup charge of ₹99 may be deducted for a preference-based return. Manvaya Jewels will bear reasonable return costs where we supplied a damaged, defective or wrong product.

After the returned product reaches us, it will normally be inspected within 3 business days.

Once the refund is approved, it will generally be initiated within 5–7 business days.

For prepaid orders, the refund will ordinarily be sent to the original payment method. For Cash on Delivery orders, the refund may be processed through UPI or bank transfer after the required details are verified.

Your bank or payment provider may take additional time to reflect the amount after we initiate the refund.

We will never ask for your card PIN, CVV, UPI PIN, internet-banking password or OTP to process a refund.

Most products sold by Manvaya Jewels are fashion, artificial or oxidised jewellery unless the individual product page clearly states otherwise.

Terms such as:

• Oxidised silver
• German silver
• Silver-look
• Antique silver finish
• Silver-plated

may describe the jewellery’s appearance, alloy, plating or finish. They do not automatically mean that the product is made from solid silver or 925 sterling silver.

Whenever a product is made from 925 sterling silver or carries a verified hallmark, that information will be clearly mentioned on its product page.

Please read the material description of the individual product before ordering, because different designs may use different materials.

Oxidised jewellery is intentionally created with a dark, antique-looking finish. Over time, its appearance may change because of exposure to air, moisture, sweat, perfume, cosmetics and humidity.

To keep your jewellery beautiful for longer:

• Wear it after applying perfume, makeup and skincare
• Keep it away from water and excessive sweat
• Remove it before bathing, swimming, exercising or sleeping
• Wipe it gently with a clean, soft and dry cloth after use
• Store each piece separately in a dry pouch or box
• Keep it away from bathrooms and humid areas
• Do not clean it with toothpaste, bleach or harsh chemicals

A little care after every wear can make a significant difference to the life of the finish.

We make every reasonable effort to show the product accurately through clear photographs, videos, measurements and model images.

However, minor differences may occur because of:

• Screen brightness and colour settings
• Studio or natural lighting
• Handcrafted or hand-finished details
• Small variations in stones, beads or oxidised finish
• Camera angle and model proportions

Before ordering, please check the product’s written dimensions and approximate weight rather than judging its size only from photographs.

If you prefer lightweight jewellery or have sensitive ears, review the weight and material information on the product page or contact us before placing your order. We will help you choose a design that is more suitable for your comfort.