Cancellation Policy

Effective Date: 29 July 2026
Last Updated: 29 July 2026

At Manvaya Jewels, we understand that customers may occasionally need to cancel or modify an order. This Cancellation Policy explains when an order may be cancelled, how to submit a cancellation request and how refunds for cancelled orders are processed.

This Policy forms part of the Terms and Conditions governing purchases from Manvaya Jewels.

1. About Manvaya Jewels

Manvaya Jewels is a sole proprietorship owned and operated by Vishal Saklani.

Business address:
Shop No. 36, Indirapuram
Ghaziabad, Uttar Pradesh – 210001
India

Website: manvayajewels.com
Customer-support email: care@manvayajewels.com
Phone/WhatsApp: +91 98765 43211
Customer-support hours: Monday to Saturday, 11:00 AM to 8:00 PM IST

2. Scope of this Policy

This Cancellation Policy applies to eligible orders placed directly through:

  • The Manvaya Jewels website
  • The official Manvaya Jewels Instagram account
  • The official Manvaya Jewels WhatsApp account
  • Any other online sales channel directly operated by Manvaya Jewels

Orders placed through third-party marketplaces will generally be governed by the cancellation rules displayed on the applicable marketplace.

Purchases made at exhibitions, pop-ups or physical events may be subject to the cancellation terms communicated at the point of sale.

3. Cancellation before dispatch

A customer may request cancellation of an order before the order has been dispatched.

For the purpose of this Policy, an order will normally be considered dispatched when:

  • It has been handed over to the courier partner;
  • Its status has changed to “Shipped” or an equivalent status; or
  • A courier tracking movement confirms collection from Manvaya Jewels.

Merely generating a shipping label does not necessarily mean that the order has been dispatched. However, once packaging and courier processing have begun, Manvaya Jewels cannot guarantee that a cancellation request can be stopped in time.

Approved pre-dispatch cancellations will not attract a cancellation fee.

4. How to request cancellation

Customers may request cancellation by contacting:

Email: care@manvayajewels.com
WhatsApp: +91 98765 43211

The cancellation request should include:

  • Customer’s full name
  • Order number
  • Registered email address or phone number
  • Product or products to be cancelled
  • Reason for cancellation
  • Payment method used
  • Any other information reasonably required to locate the order

Writing only “Cancel my order” without an order number or sufficient identifying information may delay the request.

5. Cancellation requests are not automatic

Sending a cancellation request does not automatically cancel the order.

A cancellation is confirmed only when Manvaya Jewels communicates that:

  • The cancellation request has been approved; and
  • The order or relevant product has been successfully cancelled in its system.

Customers should retain the cancellation confirmation received by email or WhatsApp.

If the order is dispatched before the cancellation request can be processed, it will be handled as a post-dispatch request under this Policy and the Return, Exchange & Refund Policy.

6. Cancellation after dispatch

An order ordinarily cannot be cancelled once it has been dispatched.

After dispatch:

  • The customer should not attempt to cancel the order directly with the courier without informing Manvaya Jewels.
  • The customer may receive the order and submit an eligible return or exchange request under the Return, Exchange & Refund Policy.
  • Products that are non-returnable for hygiene, customisation or other stated reasons will remain subject to those restrictions.
  • Refusal of delivery may result in the order being returned to origin and processed under Clause 13 of this Policy.

Cancellation before dispatch and return after delivery are separate processes with different eligibility conditions.

7. Partial cancellation

Where an order contains multiple products, the customer may request cancellation of one or more products before dispatch.

Partial cancellation is subject to:

  • The relevant product not having been dispatched;
  • The order not having entered a stage where it can no longer be modified;
  • Adjustment of discounts, offers or shipping benefits linked to the total order value; and
  • Availability of the remaining products.

If cancellation causes the retained order value to fall below a free-shipping threshold or promotional minimum, the applicable shipping charge or offer adjustment may be deducted from the refundable amount, where clearly disclosed and legally permissible.

8. Changing an order

Requests to change any of the following will be treated as order-modification requests:

  • Product
  • Variant
  • Quantity
  • Delivery address
  • Phone number
  • Recipient name
  • Shipping method
  • Gift message or packaging instruction

Order modifications are not guaranteed.

Where an order cannot be modified, Manvaya Jewels may ask the customer to:

  1. Cancel the original order before dispatch; and
  2. Place a new order with the correct information.

Any difference in price, discount, availability or delivery timeline will apply to the new order.

9. Incorrect delivery address

Customers are responsible for providing a complete and accurate delivery address, postcode and contact number.

Address-correction requests must be submitted before dispatch. Manvaya Jewels will make reasonable efforts to update the address but cannot guarantee that the change can be made after order processing has started.

Once an order has been dispatched:

  • The delivery address may not be changeable.
  • Additional courier or re-shipping charges may apply if the shipment is returned because of an incorrect or incomplete address.
  • Manvaya Jewels will not be responsible for delivery failures caused solely by incorrect information supplied by the customer, subject to applicable law.

Customers should never request delivery-address changes through an unauthorised social-media account or unknown third party.

10. Personalised, customised and made-to-order products

Personalised, customised or made-to-order products may be cancelled only before production, sourcing, engraving, alteration or custom preparation begins.

Once custom work has started, the order may become non-cancellable because it is being created specifically for the customer.

Such products may still qualify for an appropriate remedy where:

  • The wrong product was supplied;
  • The product arrived damaged;
  • There is a verified manufacturing defect; or
  • The delivered product materially differs from the approved customisation instructions.

Any special cancellation condition applicable to a customised product should also be disclosed on the relevant product page or before the customer confirms the order.

11. Prepaid-order cancellation refunds

Where a prepaid order is successfully cancelled before dispatch, Manvaya Jewels will ordinarily refund the full amount paid for the cancelled product or order.

The refund will normally include:

  • Product amount paid
  • Taxes included in the purchase price
  • Standard shipping charges associated solely with the cancelled order, where applicable

Optional services already completed, such as completed gift wrapping or another specially requested service, may be non-refundable where that condition was disclosed before purchase.

No payment-gateway charge will ordinarily be deducted from an approved pre-dispatch cancellation refund.

12. Refund method and timeline

Refunds for approved prepaid cancellations will ordinarily be issued to the original payment method.

Manvaya Jewels will normally initiate the refund within 5–7 business days after confirming the cancellation.

After initiation, the customer’s:

  • Bank
  • Card issuer
  • UPI provider
  • Wallet operator
  • Payment gateway

may require additional time to credit the amount.

The time taken by a bank or payment provider after refund initiation is outside the direct control of Manvaya Jewels.

Customers will never be required to provide a card PIN, CVV, internet-banking password or OTP to receive a refund.

13. Refusal of delivery

A customer should contact Manvaya Jewels before refusing delivery.

Cash on Delivery orders

If a Cash on Delivery order is refused without a verified delivery or product-related reason:

  • No refund will be due because payment has not been collected.
  • The order may be marked as a customer-refused shipment.
  • Repeated refusal of genuine COD orders may result in COD being restricted for future orders.
  • Future orders may be accepted only through prepaid payment.

Prepaid orders

If a prepaid order is refused after dispatch:

  • The order will first have to return to Manvaya Jewels.
  • A refund will not be processed while the parcel remains in transit.
  • The returned parcel may be inspected after receipt.
  • The request will be handled in accordance with the Return, Exchange & Refund Policy.
  • Any deductions will be limited to those disclosed under the applicable policy and permitted by law.

Refusing a parcel does not guarantee eligibility for a refund, particularly where the product is customised, non-returnable or the shipment is not successfully returned.

14. Undelivered and returned-to-origin orders

An order may be returned to origin where:

  • The customer is unavailable during delivery attempts;
  • The customer refuses delivery;
  • The address is incomplete or incorrect;
  • The customer cannot be contacted;
  • The delivery location is inaccessible;
  • The courier is unable to complete delivery; or
  • The shipment is otherwise marked undeliverable.

When an order is returned to origin, Manvaya Jewels may contact the customer to arrange:

  • Re-shipment;
  • Cancellation and refund, where eligible; or
  • Correction of the delivery information.

Additional re-shipping charges may apply where the failed delivery resulted from incorrect customer information, repeated customer unavailability or unjustified refusal.

15. Cancellation of Cash on Delivery orders before dispatch

A COD order may be cancelled before dispatch by contacting customer support.

Manvaya Jewels may contact a customer by phone, WhatsApp, SMS or email to verify a COD order before processing it.

Where a COD order cannot be verified within a reasonable period, Manvaya Jewels may:

  • Temporarily place the order on hold;
  • Request confirmation from the customer;
  • Ask the customer to convert the order to prepaid payment; or
  • Cancel the unverified order.

No payment refund is involved where no amount has been collected.

16. Cancellation by Manvaya Jewels

Manvaya Jewels may cancel all or part of an order where reasonably necessary, including where:

  • The product is unavailable or out of stock;
  • Inventory records contain an error;
  • An obvious pricing or product-description error has occurred;
  • Payment is unsuccessful, reversed, disputed or not received;
  • The delivery postcode is not serviceable;
  • The customer’s information is incomplete or cannot be verified;
  • The order appears fraudulent, unauthorised or suspicious;
  • The order violates a purchase limit or offer condition;
  • The customer has repeatedly refused or abused previous orders;
  • A supplier, courier or operational issue prevents fulfilment;
  • A legal or regulatory restriction applies; or
  • An event beyond reasonable control prevents performance.

Manvaya Jewels will not cancel an order arbitrarily or for a discriminatory reason.

Where Manvaya Jewels cancels a prepaid order, the amount collected for the cancelled product or order will ordinarily be refunded in full to the original payment method.

17. Pricing and technical errors

Manvaya Jewels takes reasonable care to display accurate product information and prices. However, an order may occasionally contain an obvious error caused by:

  • Technical malfunction
  • Data-entry mistake
  • Incorrect discount configuration
  • Duplicate offer application
  • Incorrect tax or shipping calculation
  • Inventory-synchronisation failure

Where a material and obvious error is identified before dispatch, Manvaya Jewels may:

  • Contact the customer with the correct information;
  • Ask whether the customer wishes to continue with the corrected order; or
  • Cancel the affected item and issue a full refund.

Manvaya Jewels will not charge the customer a higher price without obtaining the customer’s agreement.

18. Promotions, coupons and reward benefits

A cancellation refund will be based on the amount actually paid by the customer after applying discounts.

Unless otherwise stated:

  • A used promotional code may not be restored after cancellation.
  • A one-time coupon may not be reissued.
  • Expired discounts will not be extended.
  • Complimentary gifts linked to a qualifying order may also be cancelled.
  • Loyalty points earned from a cancelled purchase may be reversed.
  • Loyalty points used for a cancelled purchase may be restored according to the applicable loyalty-program rules.

Where only part of an order is cancelled, discounts may be recalculated based on the products retained by the customer.

19. Duplicate orders and duplicate payments

Customers should contact Manvaya Jewels promptly if:

  • The same order was placed more than once;
  • Payment was debited more than once;
  • Payment was debited but the order was not created; or
  • The order status displays payment failure despite a debit.

A duplicate order may be cancelled before dispatch after verification.

Where money has been debited without successful receipt by Manvaya Jewels, the transaction may be automatically reversed by the bank or payment provider. Manvaya Jewels may request transaction details to assist with verification but will never request confidential banking credentials.

20. Delayed orders

If an order has not been dispatched within the processing period communicated at the time of purchase, the customer may contact Manvaya Jewels for an updated status.

Where there is a substantial dispatch delay and the customer no longer wishes to proceed, Manvaya Jewels may approve cancellation and issue a refund.

Once an order has been dispatched, any courier delay will ordinarily be managed under the Shipping Policy rather than through pre-dispatch cancellation.

21. Orders placed through marketplaces

Orders placed through third-party marketplaces must ordinarily be cancelled through the relevant marketplace account or customer-support system.

The customer must comply with the marketplace’s:

  • Cancellation window
  • Return procedure
  • Refund process
  • Pickup process
  • Complaint mechanism

Manvaya Jewels cannot issue a duplicate refund where a marketplace has already processed or approved a refund for the same order.

22. Instagram and WhatsApp orders

For orders placed directly through an official Manvaya Jewels Instagram or WhatsApp account:

  • The cancellation request should be sent to the same official account or customer-support contact.
  • The customer should provide the invoice, payment reference or order confirmation.
  • Cancellation remains subject to the order not having been dispatched.
  • Refunds will be processed only after payment and order details are verified.

Manvaya Jewels is not responsible for payments made to impersonators, unofficial accounts or personal accounts not expressly identified as authorised payment channels.

23. Exhibition and physical-event purchases

Orders purchased and collected at exhibitions, pop-ups or physical sales events cannot ordinarily be cancelled after the customer has inspected, paid for and taken possession of the product.

Where an exhibition order is placed for later delivery, the cancellation terms communicated on the invoice or order confirmation will apply.

This clause does not restrict any remedy available for a defective, incorrect or materially misrepresented product.

24. Fraudulent or abusive cancellation activity

Manvaya Jewels may review accounts displaying patterns such as:

  • Repeated COD refusal
  • Repeated cancellation after fulfilment has begun
  • False payment claims
  • Chargeback abuse
  • Use of multiple accounts to misuse promotions
  • Fraudulent transaction activity
  • Threats, harassment or impersonation
  • Attempts to obtain duplicate refunds

Where credible evidence of abuse exists, Manvaya Jewels may:

  • Restrict COD access;
  • Require prepaid payment;
  • Cancel suspicious orders;
  • Suspend direct-order privileges; or
  • Take other appropriate action permitted by law.

A genuine cancellation or consumer complaint will not be rejected merely because the customer has previously cancelled another order.

25. Grievance escalation

Where a customer is dissatisfied with the handling of a cancellation request, the matter may be escalated to:

Grievance Officer: Vishal Saklani
Designation: Proprietor and Grievance Officer
Email: care@manvayajewels.com
Phone: +91 98765 43211
Address: Shop No. 36, Indirapuram, Ghaziabad, Uttar Pradesh – 210001, India

The subject line should state:

Cancellation Grievance – Order [Order Number]

Manvaya Jewels aims to acknowledge a consumer grievance within 48 hours and resolve it within one month from receipt, depending on its nature and complexity.

26. Statutory consumer rights

This Cancellation Policy does not exclude, restrict or override any right or remedy that cannot legally be excluded under applicable Indian consumer-protection law.

The Consumer Protection Act, 2019 provides the statutory framework for protecting consumer interests and addressing matters including defective goods, deficient services and unfair trade practices.

If any provision of this Policy conflicts with a mandatory legal requirement, the mandatory requirement will prevail to the extent of that conflict.

27. Changes to this Policy

Manvaya Jewels may update this Policy to reflect changes in:

  • Order-processing procedures
  • Payment methods
  • Courier arrangements
  • Products or sales channels
  • Business operations
  • Applicable legal or regulatory requirements

The revised Policy will display an updated “Last Updated” date.

The version generally applicable to an order will be the version displayed when the order was placed, except where a later change is required by law or provides greater protection to the customer.

28. Contact information

For questions or assistance concerning order cancellation:

Manvaya Jewels
A sole proprietorship owned by Vishal Saklani

Shop No. 36, Indirapuram
Ghaziabad, Uttar Pradesh – 210001
India

Email: care@manvayajewels.com
Phone/WhatsApp: +91 98765 43211
Business hours: Monday to Saturday, 11:00 AM to 8:00 PM IST

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